Shipping policy

Shipping Policy

1. Overview

At Gorilla Culture Club, we utilize third-party dropshipping services to handle the shipment of our products. While we work diligently to ensure that your orders are processed efficiently, please note that we are not responsible for the shipping process itself, including any delays, damages, or issues that may occur during transit.

2. Shipping and Handling

  • Third-Party Dropshipping: Our products are shipped through third-party dropshipping services. These services are responsible for the actual handling, processing, and delivery of your orders.
  • Shipping Costs: Shipping costs are calculated at checkout and are based on the delivery address, shipping method selected, and the weight and dimensions of the items in your order.
  • Processing Time: Orders are typically processed within 1-2 business days. However, processing times may vary depending on the dropshipping service provider's schedule.

3. Delivery Times

  • Estimated Delivery Time: Delivery times are estimated and can vary based on your location and the shipping method chosen. Please note that these times are provided by the dropshipping service and are not guaranteed.
  • Tracking Information: Once your order has been shipped, you will receive tracking information via email. This allows you to monitor the status of your shipment directly with the shipping carrier.

4. Responsibility and Liabilities

  • Shipping Delays: We are not responsible for any delays or issues that occur once the package is with the dropshipping service. Shipping delays may occur due to factors such as high demand, weather conditions, or carrier issues.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact the dropshipping service provider directly. We will assist you in filing a claim with the dropshipping service, but we cannot be held liable for lost or damaged items.
  • Incorrect Shipping Information: It is your responsibility to provide accurate shipping information. We are not liable for delays or issues resulting from incorrect or incomplete addresses provided by you.

5. International Shipping

  • Customs and Duties: For international orders, you may be subject to customs fees, import duties, or taxes that are not included in the shipping cost. These fees are the responsibility of the recipient and are not controlled by Gorilla Culture Club.
  • International Delivery Times: International shipping times can vary greatly and may be affected by customs processing. We cannot guarantee delivery times for international shipments.

6. Contact Information

If you have any questions regarding shipping or need assistance with your order, please contact us at gorillacultureclub@gmail.com. We are here to help and will do our best to assist you with any issues related to your order.

Thank you for shopping with Gorilla Culture Club. We appreciate your understanding and cooperation.